No credit card required. All plans include a 14-day free trial and unlimited virtual events.
Data Warehouse Connection
Retroactive Virtual Events
Unified identity / Segments
Governance and Security
SOC 2 Compliant
Support and Services
Dedicated Account Manager
Onboarding & Implementation
up to 5,000 sessions per month
Web & mobile
up to 125,000 sessions per month
Web & mobile
Web, mobile, and third-party sources
1 year or more
10 or more
Frequently Asked Questions
What is a session?
A session is a period of activity from a single user on your app or website. It can include many pageviews or events. For web, a session ends after 30 minutes of inactivity from the user. For iOS, a session ends after your app has entered the background.
What happens if I exceed the limit for my plan?
Don’t worry – we will not drop or throttle your data! Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropriate tier. You’ll need to do this before you can view your data again.
How can I get more than 5,000 free sessions per month?
With our badge program, you get access to more sessions for free! Just add the Heap badge to your website, and get 20,000 free sessions per month. Badge program users will still have base priority email support.
What is a Project?
A Project is the workspace in which you collect and analyze the data from your app or website. If your company has multiple products, we recommend opening a separate Project workspace for each of them.